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Table 2
FOUNDATION FOR THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CEO FORUM SURVEY
Row percents
26 Jun 98

A. TRENDS AND RATINGS OF MAJOR U.S. COMPANIES
Q2. How would you rate major U.S. companies on each of the following?

  BASE EXCELLENT FAIR POOR DON'T
KNOW
Cost and cycle time reduction 308 31% 52% 6% 11%
Improving knowledge management and the use of new information technology 308 23% 55% 17% 5%
Manufacturing at multiple locations in many countries 308 20% 59% 7% 14%
Globalization -- becoming truly global companies 308 18% 70% 8% 4%
Developing more appropriate strategic plans 308 16% 66% 12% 6%
Improving supply chains globally 308 16% 51% 18% 15%
Ongoing measurement/analysis of organizational processes 308 15% 57% 18% 10%
Outsourcing of manufacturing 308 14% 54% 10% 22%
Managing the use of more part-time, temporary and contract workers 308 14% 60% 15% 11%
Improving execution of company strategic plans 308 13% 65% 15% 7%
Developing new employee relationships based on performance and personal growth, not tenure and long-term commitment 308 10% 53% 32% 5%
Outsourcing of white collar services 308 9% 51% 16% 25%
Improving human resources and the hiring, training, retention & motivation of the talent companies will need 308 7% 61% 25% 6%
Managing employee turnover 308 4% 54% 30% 12%
Creating learning organizations 308 4% 44% 42% 10%
Developing a consistent global corporate culture 308 4% 44% 43% 9%
Appointing CEOs and top managers who are not U.S. citizens 308 4% 28% 30% 39%
Hiring the best talent in developing countries such as Russia, India, China 308 3% 26% 31% 40%
Giving more weight to long term goals and relatively less to quarterly earnings 308 2% 34% 57% 6%

Louis Harris & Associates



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Date created: 6/28/1998
Last updated: 8/14/2001