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Table 1
FOUNDATION FOR THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CEO FORUM SURVEY
Row percents
26 Jun 98

A. TRENDS AND RATINGS OF MAJOR U.S. COMPANIES
Q1. Thinking of major U.S. companies, do you think each of the following is, or is not, a major trend

  MAJOR
BASE
MAJOR
TREND
NOT A
TREND
DON'T
KNOW
Globalization -- becoming truly global companies 308 94% 5% 2%
Improving knowledge management and the use of new information technology 308 88% 7% 5%
Cost and cycle time reduction 308 79% 11% 9%
Improving supply chains globally 308 78% 11% 11%
Manufacturing at multiple locations in many countries 308 76% 14% 10%
Managing the use of more part-time, temporary and contract workers 308 71% 22% 7%
Developing new employee relationships based on performance and personal growth, not tenure and long-term commitment 308 69% 28% 3%
Improving human resources and the hiring, training, retention &motivation of the talent companies will need 308 68% 28% 4%
Improving execution of company strategic plans 308 68% 24% 8%
Developing more appropriate strategic plans 308 64% 29% 7%
Ongoing measurement/analysis of organizational processes 308 60% 32% 8%
Developing a consistent global corporate culture 308 56% 36% 7%
Outsourcing of manufacturing 308 55% 31% 15%
Creating learning organizations 308 52% 39% 9%
Outsourcing of white collar services 308 41% 47% 12%
Managing employee turnover 308 41% 52% 7%
Hiring the best talent in developing countries such as Russia, India, China 308 23% 42% 35%
Giving more weight to long term goals and relatively less to quarterly earnings 308 19% 75% 6%
Appointing CEOs and top managers who are not U.S. citizens 308 9% 66% 25%

Louis Harris & Associates






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Date created: 6/28/1998
Last updated: 8/14/2001