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Examiner Learning Resource Center

Welcome Examiners
Photo of a group of people The Examiner Learning Resources page has been converted to a Virtual Handbook. On this page, you will find the materials and information you will need throughout the year, including access to just-in-time training materials, ambassador resources, and key process dates. Throughout the year, materials will be made available when you need them, to help ensure that you will have the latest version available. You may wish to view the Skills Matrix, a document designed to help you better understand what you need to know and where you can get the information or experience you will need in your ongoing development as an Examiner.
Examiner Preparation Resource Center section.  








• Skills Matrix for Training and Information Sources
• Examiner Training Logistics
   
Mentor Program
• 2008 Mentee Resources
• 2008 Mentor Resources
 
Examiner Preparation Curriculum
Prework Training Resources
• Baldrige Examiner Video
• Independent Review Scorebook (Training Version)
• Consensus Review Scorebook (Training Version)
• Sample Key Factors Worksheet
 
Online Prework Training Modules
(for New Examiners)
How to Navigate Online Training
• Becoming a Baldrige Examiner
BNQP Overview & Examiner Responsibilities
•
 Evaluation Process: Basic Concepts
- The Criteria for Performance Excellence
  - Evaluating Process Items
  - Evaluating Results Items
•
 Begin with the End in Mind
- Award Application Evaluation Process
  - Elements of a Well Written Comment
 
Independent Review Training
Online Training Modules
 
Consensus Review Training
Online Training Modules
 
Site Visit Review Training
Online Site Visit Training Modules
(for new site visit team members)
• Process Overview for Team Members







• Criteria for Performance Excellence
• Examiners as Ambassadors
• Examiner Application
• Examiner Code of Conduct
 
Independent Review Process
Independent Review Scorebook
 

Independent Review Toolkit
• Sample Key Factors Worksheet
• Sample Process IR Worksheet
• Sample Results IR Worksheet
 
Consensus Review Process
Consensus Review Scorebook
 

Consensus Review Toolkit
• Comment Guidelines
• Scoring Band Descriptors
• Scoring at Consensus
• What Is a Key Theme?
•
 Flowchart -- Developing Comments for Process Items and Key Themes
• Considerations for Small Organizations
• Process Consensus Review Example
• Results Consensus Review Example
• Key Themes Worksheet Example
•
 Examples of Improved Process Comments
• Writing Effective Comments for Results Items
•
 Examples of Improved Results Comments
 
Site Visit Review Process
Site Visit Scorebook
 
Site Visit Tools
• Site Visit Manual
• Comment Guidelines
• Scoring Band Descriptors
•
 Site Visit Item Worksheet Sample
•
 Strategy Tool
•
 Strategy Tool Example
•
 Sample Document Log
•
 Sample Interview Log








 
 
 

Contact information:
For assistance related to Examiner training, please call 877-237-9064.

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BNQP Website comments:
nqp@nist.gov

Date created: 7/30/2003
Last updated: 4/2/2008