Assessment of Leadership Attitudes
about the Baldrige National Quality Program

PDF Version

This assessment examined the attitudes and perceptions of senior leaders toward the Malcolm Baldrige National Quality Award and the Baldrige Criteria for Performance Excellence. The organizations included in the assessment ranged from Baldrige Award recipients who had the highest level of involvement with the program to those with little or no program involvement. In-depth telephone interviews and online and telephone surveys were used to collect feedback from senior leaders in these organizations.

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BNQP Website comments:
nqp@nist.gov

Date created: 5/24/2004
Last updated: 7/23/2004